Professional Services, Monitoring, & 24x7x365 Emergency Response
WorldTech IT’s F5 Always-On offers comprehensive & sophisticated F5® support, ongoing professional services, maintenance, monitoring, emergency response, and 24 x 7 x 365 access to our team of F5-certified engineers. Beyond F5, Always-On can be used for Red Hat, Arista, Mimic, OPSWAT, and more.
Get Always-On
Contact WorldTech IT Today to get Always-On
Our Most Flexible Service Option
We know fully managed services aren’t always the best fit. In fact many organizations prefer to maintain direct access to their devices, yet still require ongoing F5 support from specialized experts. If that sounds like you, look no further than WorldTech IT’s Always-On:
- Quick turnaround for all service requests & 24 x 7 x 365 emergency support for your F5 environments.
- Includes a number of “service credits” — i.e. a wholesale-discounted block of billable hours to engage our engineering team throughout the year.
- Incorporates monthly check-ins for sharing updates, planning upcoming work, and reviewing critical releases that may affect your F5 environments (such as CVEs and software updates).
- Our best-of-breed Cloud.Red platform provides device monitoring, alerting, observability, and tooling like backups and central access with SSO. Cloud.Red is optional to the Always-On Service, but a very powerful and affordable add-on which allows WorldTech IT to take a proactive approach in supporting your F5 BIG-IP & NGINX environments.
We know fully managed services aren’t always the best fit. In fact many organizations prefer to maintain direct access to their devices, yet still require ongoing F5 support from specialized experts. If that sounds like you, look no further than WorldTech IT’s Always-On:
Always-On Credits
AO credits can be used for any F5 project work & general assistance for all things F5-related. We’ll even service vendor solutions that complement your F5 BIG-IPs, such as Red Hat, Ansible, Mimic, Opswat, and more.
It’s a great service for F5 customers of all sizes, giving small teams the support they need to consume complex modules (such as AWAF, APM®, etc.) and enabling large teams to augment their efforts with F5 expertise.
All of this is provided without the cost or commitment of traditional managed services!
Always-On can be activated with as little as 100 billable hours per year, which makes the cost/benefit of our Always-On Service vs. traditional managed services an appealing option for many organizations. In addition to the 24x7x365 third-level support, you’re also covered for ongoing maintenance, upgrades, professional services, and consulting. During the onboarding process we’ll work with your team to establish a cadence of recurring tasks like code upgrades and security patches.
24x7x365 Support & Emergency Response
Always-On includes on-demand access to our F5-certified support team with “as needed” flexibility (for a fraction of the cost of hiring a single in-house employee).
How Does On Call Support Work?
Our F5-certified & U.S.-based engineers are available and ready to assist you with anything related to your F5 environment(s), day or night, 24 x7x 365.
Always-On customers easily create tickets with a simple form inside the client portal, or call the emergency phone line for urgent requests. Additionally, if you opt in for Device Monitoring, WorldTech IT engineers are able to take a proactive approach in addressing any critical issues that arise.
In all these scenarios (ticket creation, call-in requests, and monitoring alerts) our on call engineers are alerted and apprised of the situation. For issues that require an immediate or “after hours” response from a WorldTech IT engineer, service credits are consumed at an accelerated rate (determined by the required urgency).
Ongoing Professional Services & Maintenance
WorldTech IT’s F5 experts engage in professional services for our Always-On customers according to agreed-upon schedules as well as one-off requests from the customer team.
Browse the common types of professional services we provide with our F5 Always-On Service in the outline below. Customers can opt in to / out of specific services a la carte. (Please note: this is not an exhaustive list.)
General Move, Adds, Changes, & Support
- 24 x 7 x 365 On-Call Emergency Support
- Reboot / Failover Events
- RMA Liaison
- Minor OS Upgrades (Hotfixes) Including Security Patches
- Major OS Upgrades
- License Updates
- Geo-Location Database Updates
- Creating New or Modification of Existing VIPs, WIPs, Pools, Nodes, iRules®, Data Groups, Profiles
- Support Case Creation & Management on F5.com
- Full tenant support for F5 Distributed Cloud (XC) WAAP, Bot Defense, MCN, and Global Load Balancer
SSL Certificate Management
- Generating SSL CSRs for Hosted Certificates
- Installing, Configuring, Archiving
- Notifications for Expiring Certificates
Troubleshooting Existing Designs
- Slowness & Intermittent Troubleshooting, involving:
- TCPDUMP / SSLDUMP
- HTTP Watch / Fiddler
- Log Analysis & Archive Retrieval
Advanced WAF (AWAF) Operations
- Policy Development
- Policy Tuning
- Violation Review
- Signature Updates
Access Policy Manager® Operations
- Webtop Development
- Webtop Modifications & Additions
- Multi-Factor
- SAML iDP & SP
- SSL VPN
- Automation & Orchestration:
- Ansible Tower Deployments, Changes, and Support
- ServiceNow Integrations
- Service Catalog Development
- Integration with BIG-IQ
Advanced Firewall Manager™ Operations
- Creating New and/or Modification of Existing Firewall Rules
- Automation & Orchestration
- Deployment of New Devices & Modules, including: LTM®, DNS/GTM™, AFM™, APM®, AWAF®, and BIG-IQ
Consulting & Projects
- Project / Meeting Participation
- As Needed F5 BIG-IP® Consulting
- Coverage While Your Engineers Go on Vacation
Cloud.Red
Cloud.Red is a powerful add-on to Always-On.
Cloud.Red started as a monitoring and alerting platform for F5 BIG-IP but has grown into much more. Currently offered to Always-On customers – but soon to be a commercial product – Cloud.Red offers monitoring and alerting to F5 & NGINX consumers, as well as tooling to help with common operational tasks and lifecycle management. Want to know the lifetime health of a pool member or a VIP? Maybe run a quick test to see if a pool member is passing a monitor with a click of a button? Cloud.Red can do that, as well as take care of device backups, certificate renewals, and SSO access to F5 devices – making management at scale a reality.
Not Just F5
Always-On is expanding beyond F5. Our customers increasingly rely on Red Hat, Arista, Mimic, OPSWAT, and other critical technologies alongside their F5 environments. Always-On now extends coverage to these platforms, giving you the same 24x7x365 access, proactive services, and engineering expertise across your broader infrastructure stack.
Vision
Our mission is to simplify, secure, and scale application delivery for every customer. The Always-On program embodies this mission by providing ongoing, expert-led support with a customer-first mindset. Aligned with our vision to be the most trusted partner for modern application delivery, Always-On ensures organizations can innovate faster, operate more reliably, and stay ahead of security and compliance challenges.
What It Means To You
Always-On is more than a support program—it’s a strategic differentiator. Unlike traditional managed services, Always-On gives you flexibility, transparency, and access to specialized engineers without losing control of your environment. For you, this means:
- Lower cost and commitment compared to traditional outsourcing
- Direct access to U.S.-based, certified engineers
- A proactive approach through Cloud.Red and monthly check-ins
- Confidence that your environment is supported by a partner solely focused on your success
What is WorldTech IT’s Always-On service for F5?
WorldTech IT’s Always-On is a flexible support program for F5 environments that goes beyond traditional managed services. It provides 24x7x365 access to U.S.-based, F5-certified engineers, service credits for projects and emergencies, proactive monthly check-ins, and optional Cloud.Red monitoring. Always-On helps organizations of all sizes keep their F5 BIG-IP, NGINX, and Distributed Cloud (XC) solutions secure, optimized, and supported.
How does Always-On compare to F5’s standard support?
F5 Partner Support (sold by WorldTech IT) mirrors F5’s Premium Support model and focuses on break/fix coverage, patches, and escalation to F5 Network Support Engineers. Always-On, on the other hand, provides engineering expertise for projects, upgrades, automation, and ongoing consulting. Together, Always-On plus Partner Support deliver full coverage—from vendor-certified assurance to proactive engineering support.
Can WorldTech IT help with F5 upgrades, patches, and troubleshooting?
Yes. Always-On covers both minor and major OS upgrades, hotfixes, security patches, and license updates. Our engineers handle troubleshooting with tools like TCPDUMP, SSLDUMP, and log analysis. Customers can rely on Always-On for proactive maintenance as well as urgent response when issues arise.
Does Always-On cover technologies beyond F5 BIG-IP?
Absolutely. Always-On extends to NGINX, F5 Distributed Cloud (XC), and complementary solutions like Red Hat, Ansible, Mimic, and OPSWAT. This makes Always-On a single support program that covers not only your F5 infrastructure but also the technologies that surround and secure it.
What makes Always-On different from traditional managed services?
Unlike traditional managed services that take over your environment, Always-On is designed to give you flexibility and control. Customers purchase discounted service credits that can be applied to projects, emergencies, or consulting as needed. You get the benefits of proactive monitoring, Cloud.Red tooling, and 24x7x365 support—without the cost and long-term commitment of a full outsourcing contract.
